- Early identification of issues when deploying on Red Hat Enterprise Linux (beta testing, bug/feature escalation/resolution)
- Exposure and access to Red Hat's latest technology and development plans
- An advocate into Red Hat product engineering and the open source community
- Subscription to Red Hat's Technical Account Management monthly newsletter
- Two on-site technical review visits per year
The Technical Account Management service is intended for customers who desire the deepest technical relationship with Red Hat in order to maximize their return on a significant investment in Red Hat technology. The service provides a consistent primary technical contact at Red Hat who will work with you to understand your ongoing technology requirements. This individual will proactively address issues with your production and mission critical systems. By leveraging the collective technical experience of Red Hat through this service your technical staff will be more productive - better able to deliver the performance, reliability and security you require.